Padu3 Privacy Policy –
Data Protection Your Privacy

1Introduction

Padu3 is a Malaysia online casino platform that places the safety and privacy of its members first. This Privacy Policy transparently and comprehensively explains how padu3 collects, uses, stores, discloses, and protects your personal data as a member or visitor of our platform.

We understand how important privacy is to you, especially when it involves sensitive financial and personal information. That is why this policy is designed not merely to comply with applicable regulations, but to give you full confidence that your information is in safe hands when you play at padu3.

This Privacy Policy applies to all users of the padu3.app website, the padu3 mobile app for Android and iOS, and all related services provided by padu3. This document should be read together with the Terms and Conditions and Responsible Gaming Policy ours.

2Personal Data We Collect

Padu3 collects your personal data through various means — either directly from you during the registration and platform usage process, or automatically through standard tracking technologies.

Information you provide directly:

• Full name as stated on your MyKad or valid passport
• Date of birth for age verification purposes (21 years and above)
• Active email address as the primary account identifier
• Mobile number registered in Malaysia
• Current residential address
• Bank account or e-wallet details (account number, bank name) for processing deposits and withdrawals
• Copies of identity documents such as MyKad or passport for KYC verification
• Source of funds information if requested by our compliance team

Information collected automatically:

• IP address and general location information (state/city)
• Device type, operating system, and browser version used
• Game session data including login time, logout time, and session duration
• Deposit and withdrawal transaction history
• In-platform activity logs for security and fraud detection purposes
• Cookie data and device identifiers

3How We Use Your Data

Padu3 uses your personal data responsibly and only for legitimate, necessary purposes. We never use your data for purposes unrelated to the platform's operations without obtaining your consent first.

The main purposes for which we use your data include:

• Account management: Creating, maintaining, and managing your member account on the padu3 platform, including a secure login process.
• Identity verification: Conducting mandatory KYC (Know Your Customer) checks to ensure all members meet the required age and eligibility criteria.
• Transaction processing: Processing deposits, withdrawals, and all other financial transactions efficiently and securely.
• Fraud prevention: Detecting and preventing fraudulent activity, money laundering, or platform abuse through transaction and account activity monitoring.
• Customer support: Providing efficient technical assistance and support services when you contact us.
• Service communications: Sending you important account notifications, selected promotions, and platform updates.
• Responsible gaming: Monitoring gameplay patterns to identify members who may need responsible gaming assistance or support.
• Legal compliance: Complying with legal requirements, regulatory obligations, and relevant authority directives.

4Data Sharing and Disclosure

Padu3 respects your privacy and will not disclose your personal data to third parties without your consent, except in the following circumstances required for platform operations or mandated by law:

• Trusted service providers: padu3 works with carefully vetted service providers, including payment processors, KYC service providers, server maintenance companies, and gaming software vendors. All such third parties are bound by strict confidentiality agreements and are only permitted to access the data necessary for their specific tasks.
• Legal requirements: padu3 will disclose personal data when required by court order, authority investigation, or applicable legislation. We will endeavour to notify you of any such request to the extent permitted by law.
• Protection of legitimate interests: Where necessary to prevent fraud, financial crime, or security threats, padu3 reserves the right to share relevant information with the appropriate authorities or financial institutions.
• Changes in corporate structure: In the event of a merger, acquisition, or sale of company assets, member data may be transferred to the new entity. Members will be notified in advance before any such transfer takes place.

5Data Security

Padu3 continuously invests in security infrastructure to ensure members' personal data and financial information are always protected to the highest standard. The following are the security measures we have implemented:

• End-to-end encryption: All communications between your device and padu3 servers are secured with TLS 1.3 protocol and AES-256 encryption, ensuring no third party can intercept your data in transit.
• 24/7 Monitoring: Our cybersecurity team continuously monitors the platform infrastructure around the clock to detect and respond to any threats promptly.
• Regular security audits: padu3 undergoes regular penetration testing and independent security audits to identify and address any system vulnerabilities before they can be exploited.
• Password protection: Member passwords are stored in hashed form using the strong bcrypt algorithm — we cannot view your password in its original form.
• Two-factor authentication (2FA): The 2FA feature is available and strongly recommended for all padu3 accounts to provide an additional layer of protection.

While we take all reasonable steps to protect your data, no system can be guaranteed 100% secure against all threats. We therefore encourage members to take personal precautions as well, such as using a strong password and never sharing your login credentials with anyone.

6Cookies and Tracking Technologies

Like most modern websites, padu3 uses cookies and similar tracking technologies to enhance the user experience, ensure the platform functions properly, and analyse usage patterns for continuous improvement.

Types of cookies we use:

• Essential Cookies: Required for core platform functions such as login sessions, language preferences, and security settings. These cookies cannot be disabled without affecting platform functionality.
• Performance Cookies: Gathering information on how you use the platform to help us identify areas for improvement. This data is collected in aggregate and does not identify you individually.
• Functional Cookies: Saving your preferences such as language selection and display settings so you do not need to reconfigure them every time you log in.
• Analytics Cookies: Helping us understand how members interact with the platform through traffic analysis and navigation patterns, all in anonymised aggregate form.

You can control and manage cookies through your browser settings at any time. However, disabling certain cookies may affect the functionality and user experience of the padu3 platform.

7Your Privacy Rights as a Member

Padu3 fully respects and recognises your privacy rights. As a padu3 member, you have the following rights regarding your personal data:

• Right of Access: You have the right to request and obtain a copy of the personal data we hold about you.
• Right to Rectification: If your data is inaccurate or incomplete, you have the right to request that we correct that information.
• Right to Erasure: Under certain circumstances, you have the right to request the deletion of your personal data, subject to applicable legal and contractual obligations.
• Right to Restrict Processing: You have the right to request that we restrict how we process your data under certain circumstances permitted by law.
• Right to Data Portability: You have the right to receive your personal data in a machine-readable format for transfer to another service provider.
• Right to Object: You have the right to object to the processing of your personal data for direct marketing purposes at any time.

8Data Retention Period

Padu3 retains your personal data only for as long as necessary to fulfil the purposes stated in this Privacy Policy, or for as long as required by applicable laws and regulations.

In general, our data retention principles are as follows:

• Active account data: Retained for the duration your account remains active and for an additional period following account closure as required for audit and legal compliance purposes.
• Financial transaction records: Retained for a minimum of 7 years in accordance with applicable financial and anti-money laundering (AML) legal requirements.
• KYC Documents: Retained for 5 years after the business relationship ends, or longer if required by regulatory authorities.
• Communication and support logs: Retained for 2 years for reference and dispute resolution purposes.
• Technical and session data: Retained for 12 months for security and digital forensics purposes.

When data is no longer needed and there is no legal obligation to retain it, padu3 will delete or anonymise the data in a secure and irreversible manner.

9Changes to This Privacy Policy

Padu3 reserves the right to update or modify this Privacy Policy from time to time to reflect changes in our practices, legislative changes, or service improvements. We are committed to informing you of any material changes that may significantly affect your privacy rights.

In the event of material changes, padu3 will:

• Sending a notification to your registered email address at least 14 days before changes take effect.
• Displaying clear notices on our platform's home page.
• Updating the "Effective Date" at the top of this document.

Continued use of the padu3 platform after any Privacy Policy changes take effect will be considered your acceptance of the revised terms. If you do not agree with the changes, please discontinue use of the platform and contact us to close your account.

10Contact Us Regarding Privacy

If you have any questions, concerns, or complaints regarding how padu3 handles your personal data, or wish to exercise any of your privacy rights, our team is ready to assist:

For frequently asked questions about your account and security, you may also refer to our FAQ in full.